Cancellation, Refund and Returns Policy

Order Cancellations Policy

To cancel your order, please send an email to with the message title “Request to cancel order” or contact us directly at 6012 921 3718. Please provide your order number so may assist efficiently. However, we cannot change or cancel an order once it is shipped out to you.

We also reserved all rights to cancel any order that appears fraudulent. All fraudulent transactions will be reported t proper authorities for further investigation. 

Refunds & Returns Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days of application, depending the method of payment and institution related.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.


We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and send your item to: BYMAYAKARIN.COM, 34, Jalan Kantan 2A, Perindustrian Jalan Kantan BB8, Bandar Bukit Beruntung, 48300 Rawang, Selangor.


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: BYMAYAKARIN.COM, 34, Jalan Kantan 2A, Perindustrian Jalan Kantan BB8, Bandar Bukit Beruntung, 48300 Rawang, Selangor..

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at for questions related to refunds and returns.

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